Refund Policy
This Refund Policy explains how payments, cancellations, and our program guarantee work for purchases made from KZ Creative LLC, doing business as Content Queendom ("Content Queendom," "we," "us," or "our"). We want you to know exactly what you are agreeing to before you join, so every enrollment is discussed with you before any payment is taken.
Free Classes and Waitlists
Our masterclasses, workshops, and waitlists are free. You will never be charged for registering, and you can unsubscribe from related emails and texts at any time.
Digital Products: 30-Day Money-Back Guarantee
Our low-cost digital products, including The Brand-Ready Video Vault, come with a 30-day money-back guarantee. If a product is not right for you, email katia@contentqueendom.com within 30 days of purchase with the email address you used at checkout, and we will refund you in full. No questions asked, and you may keep what you downloaded.
Paid Programs: All Sales Are Final
Our paid programs give you immediate access to digital training, live coaching, and a private community. Because that access begins as soon as you enroll and cannot be returned, all program purchases are final and non-refundable, including if you stop participating, change your mind, or do not complete the program. Instead of a refund, we back our flagship program with the commitment below.
The Content Queendom Certification Guarantee
Members of our flagship program receive six months of full program access. If you:
- complete the five-week Content Queendom certification within those six months, and
- stay active throughout, meaning you attend or watch the weekly coaching calls, complete the assigned work, and pitch the brands you are introduced to,
and you have not landed a paid UGC project by the end of month six, we will continue to coach you at no additional cost until you land your first paid project.
This guarantee is a commitment to keep supporting you. It is not a money-back guarantee and it is not a promise of income. The specific terms that apply to you are the ones presented in your enrollment agreement or at checkout, and those terms control if they differ from this summary.
Payment Plans
If you choose a payment plan, you are committing to the full program price. Installments continue on the schedule shown at checkout whether or not you use the program, and stopping payment does not cancel the balance you owe. Missed payments may pause your access until your account is current.
When We Will Refund You
We will always refund:
- duplicate or accidental charges for the same purchase,
- charges made in error by us or our payment processor, and
- any amount we are required to refund under applicable law.
If you are a consumer in a country that gives you a legal right to cancel an online purchase, that right still applies to you. By requesting immediate access to digital content and services at checkout, you acknowledge that the right to cancel may end once access begins, to the extent the law allows.
Approved refunds are returned to the original payment method within ten business days. Your bank may take additional time to post the credit.
Removal From a Program
If we remove you from a program for breaking our Terms & Conditions, for example by sharing your login or harassing other members, no refund is owed.
Billing Questions and Chargebacks
If something looks wrong on your statement, please email us before contacting your bank. We respond within two business days and most issues are resolved in a single reply. Filing a chargeback ends your program access, and we will respond to the dispute with records of your purchase and your use of the program.
How to Contact Us
Email katia@contentqueendom.com with the name and email address you used to purchase, or visit our Contact page.